St Margarets Carpet Cleaners Terms and Conditions

These Terms and Conditions set out the basis on which St Margarets Carpet Cleaners provides domestic and commercial carpet cleaning, upholstery cleaning, rug care, and related fabric treatment services. By making a booking, confirming an appointment, or allowing work to begin, the customer agrees to these terms. They are intended to create a clear, fair, and practical agreement between the customer and the service provider, covering the booking process, pricing, payments, cancellations, liability, waste handling, and legal matters. For the avoidance of doubt, references to “we”, “us”, and “our” mean St Margarets Carpet Cleaners, and references to “you” and “your” mean the customer or person instructing the work.

Our carpet cleaning service is provided on the basis of the information supplied at the time of booking and any inspection or assessment carried out before or during the visit. Because carpets, rugs, and soft furnishings differ in material, age, wear, construction, and prior treatment, results cannot be guaranteed in every case. The customer accepts that some stains, odours, residues, or wear patterns may be permanent or may only respond partially to cleaning. Any estimate or quotation given is based on the details made available to us and may be revised if the actual condition or scope of the work differs materially from what was described.

Booking Process All bookings for St Margarets Carpet Cleaners may be made by telephone, email, online form, or other agreed method. A booking is not confirmed until we acknowledge it and provide a date, time window, or written confirmation. When booking, you must give accurate and complete information, including the type of service required, approximate room or item sizes, access details, parking restrictions, known stains, and any special material concerns. If the information supplied is incomplete or incorrect, we may adjust the price, alter the service method, or decline to proceed where necessary for safety, practicality, or fabric protection.

We may request photographs, floor plans, or a pre-visit description to help assess the work. If the job is unusually large, delicate, heavily soiled, or otherwise outside standard domestic cleaning, we may provide a provisional estimate subject to inspection. Where an appointment requires keys, building access arrangements, or resident permits, you are responsible for ensuring that such arrangements are ready in advance. If our team cannot access the property or the work area at the agreed time, this may be treated as a late cancellation or wasted attendance, and a call-out charge may apply.

We aim to arrive within the agreed time window, but arrival times are estimates only and may be affected by traffic, weather, previous job duration, parking availability, or events beyond our control. If delay becomes likely, we will attempt to notify you reasonably in advance. You agree to ensure that the area to be cleaned is reasonably clear of small items, fragile objects, and obstacles, and that appropriate power, water access, and lighting are available where needed. Unless otherwise agreed in writing, moving large furniture, lifting heavy items, or dismantling fixtures is excluded from the standard carpet cleaning service.

The customer is responsible for telling us about known risks, including fragile flooring, underfloor heating, previous water damage, loose seams, dye instability, pet contamination, mould, or recent repairs. We may refuse to clean any item or area if we believe the work could cause damage or if the condition of the item makes cleaning unsafe or unsuitable. In the case of rugs, upholstery, or specialist fibres, the customer should accept that cleaning methods may be limited by manufacturer recommendations or the condition of the fabric.

Payments Prices are normally quoted in pounds sterling and may be stated as fixed prices, room-based prices, item-based prices, or hourly/day rates depending on the service requested. Unless expressly agreed otherwise, payment is due on completion of the job or on the issue of an invoice. We may require a deposit for larger, recurring, or specially scheduled carpet cleaning appointments. Deposits are used to reserve time and cover administration and may be non-refundable in the circumstances described in the cancellation section below.

Accepted payment methods may include bank transfer, debit card, credit card, or other methods confirmed at the time of booking. Cash payments, if accepted, must be made in full at the end of the appointment unless another arrangement has been agreed. If an invoice is issued, payment must be made within the period stated on the invoice. Late payments may result in recovery action, suspension of further bookings, and any reasonable costs incurred in pursuing the debt, to the extent permitted by law. Prices may be subject to VAT where applicable, and any such tax will be identified where required.

Discounts, promotional offers, or package prices are valid only for the period, service, and conditions stated. They cannot usually be combined unless we agree otherwise. Any quote or estimate may be adjusted where additional work is requested on the day, where access is unusually difficult, where the area is larger than described, or where unexpected contamination or specialist treatment is required. We will explain any change to the price before carrying out further work whenever reasonably possible. Where a customer declines additional recommended treatment, we may continue only with the agreed elements of the service.

You may cancel or reschedule a booking by giving us reasonable notice. Cancellations made with sufficient notice may not incur a charge, although any non-refundable deposit may be retained if this was clearly stated at the time of booking. Short-notice cancellations, repeated changes, or failure to provide access may result in a cancellation fee or wasted attendance charge. If our team has already travelled to the property or prepared specialist materials, we may charge for part or all of the appointment time lost.

If we need to cancel or reschedule due to illness, safety concerns, equipment failure, adverse weather, or circumstances beyond our control, we will aim to offer a new appointment as soon as reasonably possible. We are not liable for indirect losses caused by a change of date or time, but we will act fairly and in good faith to minimise inconvenience. If an appointment is cancelled because the property is unsuitable, unsafe, or materially different from the description given, any deposit may be used to cover administration, travel, or preparation costs where this is reasonable.

It is your responsibility to ensure that the property is prepared for cleaning, that pets are secured, that children are supervised, and that valuables are removed from the work area. Please note that cleaning methods may involve moisture, detergents, extraction equipment, and drying time. You should avoid walking on treated carpet until it is suitably dry, and you should follow any aftercare advice provided by our team. We are not responsible for damage caused by ignoring clear instructions, re-soiling a damp surface, or using unauthorised products after the service.

Liability We will carry out the service with reasonable care and skill, using appropriate cleaning methods and equipment. However, carpet cleaning and related services involve some inherent risk, especially where materials are old, previously damaged, poorly installed, or not suitable for wet cleaning. We do not accept liability for pre-existing defects, hidden damage, normal wear and tear, or changes in appearance that arise from the condition of the item itself rather than from negligent work on our part.

Where we are found liable for loss or damage, our responsibility will be limited to the reasonable cost of repair, re-cleaning, or replacement of the affected area, subject to the value of the item and the circumstances of the claim. We will not be liable for any indirect, consequential, or economic losses such as loss of use, loss of profit, inconvenience, or business interruption, except where such exclusion is not permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited.

If you believe damage has occurred, you must notify us as soon as reasonably possible and, in any event, within a reasonable period after completion of the service. You should allow us the opportunity to inspect the issue, gather relevant information, and, where appropriate, attempt a remedy. Claims made after the affected item has been altered, cleaned by a third party, or put back into use in a way that prevents proper inspection may be difficult to assess and may reduce or remove any available remedy. The customer is expected to mitigate loss and take reasonable steps to prevent further damage.

St Margarets Carpet Cleaners operates in accordance with applicable UK waste and environmental rules. Any waste generated during the service, including small amounts of extracted waste water, soiled residues, disposable cloths, or contaminated materials, will be handled responsibly and disposed of by lawful means. We will not knowingly discharge waste in a way that breaches local drainage requirements, environmental controls, or other applicable regulations. Where specialist disposal is required because of contamination, hazardous substances, or unusual waste content, additional charges may apply and the customer will be informed where practicable.

We may use cleaning solutions, detergents, and treatment products that are suitable for the task and intended to minimise environmental impact while maintaining effective cleaning performance. By instructing us to proceed, you acknowledge that some residues may be recovered through extraction and some may remain within the fibres after treatment. We aim to use products responsibly and in line with manufacturer guidance, but we cannot guarantee the complete removal of all cleaning agents, odours, or contamination from heavily soiled items. The customer should inform us of any sensitivities, allergies, or product restrictions before the appointment.

Any packaging, consumables, or disposable materials removed from the site by us remain our responsibility unless otherwise agreed. If we identify evidence of contamination that may require special handling, we may suspend work until the safety implications have been assessed. The customer must not ask us to dispose of prohibited, illegal, or hazardous waste outside lawful procedures. If such items are discovered during the service, we may refuse to continue and may charge for time already spent, subject always to the limits of applicable law.

These Terms and Conditions form the entire agreement between you and St Margarets Carpet Cleaners in relation to the service requested, unless a separate written contract states otherwise. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full force. Any failure by us to enforce a term on one occasion does not mean we waive our right to enforce it later. We may update these terms from time to time, and the version in force at the time of your booking will usually apply to that booking.

Nothing in these terms affects your statutory rights as a consumer under applicable UK law. If you are contracting as a business, you confirm that you have authority to agree to these terms and that you will provide accurate invoicing details where needed. You may not transfer your rights or obligations under these terms without our written consent. We may assign or subcontract part of the service where appropriate, provided that the standard of service remains consistent with the agreement made with you.

Governing Law These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where mandatory consumer law provides otherwise. By booking with St Margarets Carpet Cleaners, you confirm that you have read, understood, and accepted these terms in full. All services are provided subject to availability and to the reasonable limits of safe and proper cleaning practice.